Frequently Asked Questions

How long will my order take to arrive?

Orders can take anywhere between 4-7 days for our products. We are a small business and that means that some of our products have to be made per-order. Some orders require 8-20 days due to high volume demands or due to shipping from our international warehouse.

What if my order doesn't arrive?

You order should arrive within the given dates, and if it has not within 25 days, please contact our support email. Some of our orders ship out separately due to being stored in different warehouses; you will receive multiple packages if this is the case. We will ensure you that your order will get to you as soon as possible.

Who do I contact for help with my order?

If you need any help with your order, we encourage you to read the FAQs first, then contact anchoredaboveco@gmail.com with further questions.

Are these products high quality?

 We assure you that our products are durable and meant to last. We make custom designed products to meet your needs in quality and in performance.

What payment methods do you accept and how are they secured?

We accept Paypal and multiple card payments. Security is our top priority for orders; we use McAfee secured as our main security system.

Are there any ways for me to suggest ideas for your services?

Yes! We value your opinions and suggestions greatly. Please contact our service email and we will get back with you as soon as possible.

How can I receive promotions/discounts for products?

If you subscribe to our newsletter, we will send you all of our newest deals and promotions!